Terms and conditions for returning products
According to Ordinance no. 34/2014, on the legal regime of distance contracts, the products are returned within 14 calendar days of receipt of the parcel. In the above-mentioned situation, customers may return the purchased products within the above-mentioned term
Utensils
with the original label;
with all related accessories;
no signs of use, no signs of damage or wear;
no damaged packaging, no scratches;
Cosmetics
with the original label;
with all related accessories;
no signs of use, no signs of damage or wear;
no damaged packaging, no scratches;
to be sealed;
Appliances
with the original label;
with all related accessories;
with the original warranty certificate;
no visible signs of deterioration;
without unauthorized intervention or not respecting the instructions for use accompanying the products;
no damaged packaging, scratches, mechanical/electrical shocks;
If the returned product was accompanied by a gift, the gift is also returned. When returning a set or kit, all components of the original set must be returned. Incomplete sets will not be eligible for refund.
If you have purchased several products of the same kind and you wish to return all of them, only one of the products can be unsealed, the rest of the products being accepted only if they are sealed (in the case of products sealed by the manufacturer in order to protect the contents).
According to the provisions of GEO 34/2014 "the end user is only responsible for the decrease in value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products. The diminution in value of the products shall not be a disincentive for the end user to exercise his right of withdrawal." As a result, if the consumer returns the product in a condition that diminishes its value, the trader is allowed to deduct part of the amount returned to the customer.
Similarly, according to Art. 16 lit. e of GEO 34/2014 "The following are exempted from the right of withdrawal provided for in Art. 9-15 with regard to distance and off-premises contracts: the supply of sealed products that cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer"
SC REMENYI KRIS ART SRL REMENYI KRIS ART SRL is obliged to refund the customer the amounts collected for the returned products, within 14 calendar days of receipt of the return notification, based on the return form, completed by the customer. The return form shall include the data and bank account of the holder. In accordance with the law, the customer may withdraw from the contract by an unequivocal declaration, by any method he/she wishes: email, post, verbal, etc.
The refund may be delayed until the return parcel is received by her-shop.ro or until the receipt of a confirmation of shipment of the parcel by her-shop.ro, whichever is the earliest.
The shipping costs will be charged in accordance with Ordinance 34/2014 "The consumer only bears the direct costs related to the return of the products". The amount returned to the customer does not include transportation or reimbursement costs, but only the purchase value of the product. All returned products, for which the full amount is refunded, must also fulfill the above mentioned conditions.
We reserve the right to refuse to accept a return in case of repeated returns made by the customer and if the returned products do not meet the return conditions stated above.